Terms and Conditions

1. Introduction

Welcome to Fragbox. By using our services or purchasing a product, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

2. Orders and Quotations

  • All orders require confirmation via email or signed agreement before work begins.

  • Quotation prices are valid for 30 days and subject to change due to component availability or market prices.

  • Fragbox reserves the right to refuse or cancel orders at any time, including if parts become unavailable.

3. Payment

  • Payment terms will be outlined in your quote. A deposit may be required prior to assembly.

  • Full payment must be made before delivery or collection.

  • Payment methods accepted will be communicated during the ordering process.

4. Build Process and Delivery

  • Fragbox will provide an estimated completion date, but this may be delayed due to supply chain issues or unforeseen circumstances.

  • Delivery or collection details will be arranged once your PC is ready.

  • Local delivery services may incur an additional charge.

5. Warranty and Returns

  • All components carry the manufacturer’s warranty. Fragbox does not provide a separate warranty unless specified.

  • Customers should inspect their PCs upon delivery and report any defects within 7 days.

  • Returns or repairs will be handled according to the manufacturer’s policy and at Fragbox’s discretion.

6. Customer Responsibilities

  • Customers are responsible for backing up all data before handing over their PC for upgrades or repairs.

  • Fragbox is not liable for data loss or software issues.

  • Customers must provide accurate information when ordering to ensure compatibility and service quality.

7. Liability

  • Fragbox is not liable for indirect, incidental, or consequential damages arising from the use or inability to use the products or services.

  • Liability is limited to the value of the product or service purchased.

8. Cancellation Policy

  • Orders may be cancelled before assembly begins with a full or partial refund, depending on costs incurred.

  • Once assembly has started, cancellations may not be accepted, and deposits may be non-refundable.

9. Privacy

  • Customer information will be handled in accordance with Fragbox’s Privacy Policy and GDPR regulations.

10. Governing Law

  • These terms are governed by the laws of England and Wales. Any disputes will be subject to the courts of England and Wales.